Join the Discord
Join the server and make sure you have access to all channels before asking for help.
Community Support
Need help inside Novus?
The Novus Discord is the main place for support. Join the server, use the right route, and explain the issue clearly so staff can help you faster.
Choose the Right Channel
Select the correct channel or ticket so your issue reaches the right staff member.
Explain Clearly
Describe what happened, when it happened, and include any proof or screenshots if needed.
Make Your Ticket Easy to Review
- Your Discord name and the in-game name involved.
- A short description of what happened.
- Any useful timestamps, screenshots, or clip context.
- Only one issue per ticket if possible, so it stays easy to follow.
Check the essentials first
- Read the FAQ for common fixes and setup help.
- Check the server rules if your question is policy-related.
- Use the jobs or keybind pages if your issue is just finding information.
- Open a ticket when you actually need staff involvement.