Join the Discord
Join the server first and make sure you can see the community channels before asking for help.
Community Support
Need help inside Novus?
The Novus Discord is the main place for support. Join the server, use the right route, and explain the issue clearly so staff can help you faster.
Choose the right route
Pick the right channel or ticket type so your issue lands with the right staff team straight away.
Explain the issue clearly
Include what happened, when it happened, who was involved, and any extra proof or screenshots if they are relevant.
Make your ticket easy to review
- Your Discord name and the in-game name involved.
- A short description of what happened.
- Any useful timestamps, screenshots, or clip context.
- Only one issue per ticket if possible, so it stays easy to follow.
Check the essentials first
- Read the FAQ for common fixes and setup help.
- Check the server rules if your question is policy-related.
- Use the jobs or keybind pages if your issue is just finding information.
- Open a ticket when you actually need staff involvement.